COVID-19 DELAYS

Please note that due to the current global pandemic, our fulfillment partners have been experiencing delays in service. This may lead to delivery estimates to be extended by up to 14 days in some cases. We sincerely thank you for your understanding. 

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide! We offer all customers free Domestic and International Shipping with real-time tracking updates. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.

What are your shipping and processing times?

Standard Shipping Times

U.S. and Canada: 4 - 12 days

Australia, New Zealand, and Oceania: 4-12 days

Europe: 4 - 14 days

Latin America: 10 - 25 days

Other countries: 14 - 30 days

Processing Times

Orders can sometimes take 1-2 days to process after placing the order before shipping out.  We do not ship on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! If you need more detailed information, please shoot us an email at support@thehoverball.co and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.