We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at returns@thehoverball.co. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at returns@flyingballtoy.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items),. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know once the refund is approved. When approved, you’ll be automatically refunded on your original payment method. If disapproved, we will contact you detailing the reasoning behind the disapproval as well as options moving forward. Please remember it can take some time for your bank or credit card company to process and post the refund.